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Chennai Media

Shipping and Delivery Policy

Thank you for choosing Chennai Media. This Shipping and Delivery Policy outlines the terms and conditions related to the delivery of digital and/or physical products or services offered through our website. Delivery Scope

1. Delivery Scope

  • Depending on the nature of your order, delivery may be:
  • Digital : Products such as media files, reports, or creative content will be delivered via email or secure download link.
  • Physical : Items such as printed media, promotional materials, or merchandise will be shipped via courier.

2. Delivery Timelines

  • Digital Deliveries:
  • Turnaround time for digital orders is typically 2–7 business days, depending on the complexity of the request.
  • Delivery timelines are communicated at the time of order confirmation.
  • Physical Deliveries:
  • Orders are typically dispatched within 3–5 business days of confirmation.
  • Delivery time may vary based on location but is generally completed within 7–10 business days for domestic orders.
  • For international shipping, delivery timelines may extend to 15–20 business days depending on customs clearance and local courier availability.
  • Note : Delivery times may be subject to delays due to holidays, natural calamities, or unforeseen logistics issues.

3. Shipping Charges

  • Digital deliveries are free of charge unless stated otherwise.
  • Physical product shipping charges are calculated at checkout and vary based on destination, weight, and shipping method.
  • Free shipping may be offered for promotional orders or above a certain value threshold.

4. Order Tracking

  • Once dispatched, customers will receive an email or SMS notification with a tracking ID (for physical shipments).
  • Tracking information can also be accessed through your account dashboard on our website (if available).

5. Failed Deliveries

  • If a physical delivery is undeliverable due to an incorrect address, repeated delivery attempts, or refusal to accept, the product may be returned to us.
  • Re-shipping will be done only after additional delivery charges are paid by the customer.

6. Damaged or Missing Items

  • For physical goods, if you receive a damaged or incorrect product, please notify us within 48 hours of delivery with photographs of the item and packaging.
  • We will initiate an investigation and offer a replacement or refund based on the situation.

7. International Deliveries

  • We currently [do/do not] offer international shipping. (Update as per your policy.)
  • Customs duties or taxes (if applicable) are the responsibility of the recipient.

Contact Information

  • For questions or updates related to shipping and delivery, please contact:

Chennai Media :

  • Email : info@chennaimedia.in
  • Phone : +919790986933
  • Business Hours : Monday to Saturday, 10:00 AM – 6:00 PM IST